How multicultural workplaces ensures smooth communication

Tuesday, July 14, 2015

Restaurant-operation is often a vivid expression of the growing globalization. Many restaurant managers have to juggle employees with multiple languages and cultural backgrounds every day. This can lead to misunderstandings concerning even basic information about the roster, absence and shift exchanges.

At Sticks'n'Sushi, the most renown sushi chain in Denmark, 37 different nationalities work shoulder to shoulder.

But even though this could quickly prove to be a resource-intensive, communication challenge, the Operations Manager at Sticks'n'Sushi, Tommy Hvid, says that communication issues don’t affect daily operations.

"Nothing can go wrong"

One of the reasons is Tamigo. The automated text messages concerning own shifts, available shifts, shift exchange and absence, make it easy for new employees to quickly perform their best - no matter cultural background.

"Everything in Tamigo around the roster and the absence management is so intuitive that nothing can go wrong,” says Operations Manager at Sticks’n’Sushi, Tommy Hvid.

Sticks’n’Sushi employs almost 700 employees in their 10 restaurants. Tamigo is currently available in 10 different languages.